How can we help?
Below are solutions to common problems. A public support address has not been published yet: start with these answers, the documentation and the guides.
Installation
Cowork has no automatic updates on macOS. The app tells you about a new version; download the installer from the downloads page.
Liho IDE is built for macOS on Apple Silicon, Windows x64 and Linux x64; Cowork for macOS (Apple Silicon and Intel), Windows x64 and Linux x64. There are no other builds.
Sign-in and balance
With a Liho LLM account: the app opens the browser. If you do not have an account, create one at llm.liho.dev.
Check the available balance in the corner of the app and the selected model. Model requests are paid from the Liho LLM balance.
Part of the amount is reserved for requests in progress. After the response, the reserve is replaced with the actual cost and the rest is returned.
API
Check that the request includes max_tokens and that the catalog model supports the parameters you pass; the list is on the model card.
The key is missing, invalid, revoked or expired. Header: Authorization: Bearer lh_…
The balance is insufficient or the key’s limit is exhausted. Top up the balance or change the limit in the keys section.
The key’s requests-per-minute limit is exceeded. Wait for the time in the Retry-After header or raise the key’s limit.
Liho Server and IDE
Confirmation in the browser was not completed. Run sudo liho-server enroll on the server and open the new link. To check the service state, run sudo liho-server status.
The agent needs a model. Connect Liho LLM by signing in through the browser, or add an OpenRouter, Anthropic, OpenAI or compatible gateway key.
In the privacy settings or with the LIHO_TELEMETRY=0 environment variable.